The types of information we collect
We receive, collect and store any information you enter on our website or agree to provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. When you register for one of our workshops or classes, we also collect your name, email, phone number and payment details (including credit card information), feedback and comments.
How we collect information
We may collect your personal information in a number of ways, including:
directly from you or your authorised representatives when you provide information to us in person or by phone or email, in a booking form, in a survey or feedback form, when you enrol in a workshop or class, when you access or submit information through our websites, or when you otherwise transact with us)
from social media sites and applications (for example, Facebook and Instagram) when you contact or otherwise engage with us through those sites and applications.
How we store, share and disclose your personal information
Our website is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
How we use your personal information
We may use your personal information for the purpose for which it was collected or for other purposes directly related to the purpose for which it was collected, or for such other purposes for which you have consented to from time to time, including:
to ascertain or confirm your identity
to process workshop and class enrolments
to communicate with you and your authorised representatives
to provide our products and services to you
to assist you with your enquiries
to investigate complaints
to improve our service delivery to you
to perform research and analysis and to conduct surveys
to administer and manage our business, including for billing and account purposes
If you choose not to provide your information to us for these purposes, you may not be able to enrol in our workshops or classes or receive certain products and services from us.
We may also use your personal information so that we can promote and market products, services and special offers, and advise you of news and industry updates, events, education programmes, competitions and other information that we think will be of interest to you. This marketing may continue after you cease acquiring our products or services until you opt-out by contacting us directly or by clicking the unsubscribe link included in the footer of our emails.
Cookies and other tracking tools
When you visit our website, our systems may record certain information about you using cookies, web beacons and other analytical tools, including information about your use of those websites (for example, what pages and documents are viewed, the time and date of your visit and your content preferences), Internet Protocol (IP) addresses, transaction patterns, trends and other demographic information. We use this information for security purposes, and to help analyse and improve your service experience.
Cookies are small text files that may be stored on your computer, which are often used to remember your preferences and improve browsing experience. Web beacons are images that originate from a third party site to track visitor activities. If you are concerned about the use of these tools you can disable them on your web browser. However, doing this may mean that parts of the website may not perform as it should.
Links to other websites
Our website may contain links to third party websites or applications made available by third parties. These third party websites or applications themselves may facilitate collection of information by those third parties. We are not responsible for those third party websites or applications and you access those websites and applications at your own risk. You should read the privacy statements associated with those third party websites or applications.
Accessing and updating your personal information
If you would like to access, correct, amend or delete any personal information we have about you, please contact us at email@example.com.